Privacy policy

Last update : August, 3rd 2026

1. Preamble

The Château de Théoule, operated by the company CHATEAU DE THEOULE, attaches great importance to protecting your privacy and respecting your personal data. The purpose of this confidentiality charter is to inform you in a clear and transparent manner about the data processing carried out when you visit our website www.chateau-de-theoule.com (hereinafter the "Site").

2. Data controller

The data controller is :CHATEAU DE THEOULE

Address: 103 rue de Miromesnil, 75008 Paris

Email: contact@chateau-theoule.com

Telephone number: +33 (0)4 81 09 50 97

3. Data collected

When you browse our Site or interact with us (contact form, reservation, newsletter subscription, etc.), we may collect the following data:

Identity data: surname, first name
Contact details: email address, telephone number
Booking data: dates of stay, type of room, preferences
Browsing data: IP address, browser type, pages visited, connection time
Payment data: processed only via secure service providers

We undertake to collect only the data strictly necessary for the purposes defined.

4. Purposes of processing

Your personal data is collected for the following purposes:

To manage your requests and bookings
Sending you confirmations or information about your stay
To send you our commercial offers or news (if you have consented)
To analyse and improve your browsing experience on our Site
To meet our legal and regulatory obligations

5. Retention period

Your data is kept for a period strictly necessary to achieve the purposes for which it was collected, in accordance with the regulations in force.

6. Recipients of data

Your data may be transmitted, in strict compliance with the above purposes, to :

Our technical service providers (hosting, reservation platform, CRM tools, etc.)
Our subcontractors acting on our behalf to manage the Site and customer relations

We do not sell, rent or transfer your personal data to unauthorised third parties.

7. Data security

CHATEAU DE THEOULE implements all appropriate technical and organisational security measures in order to guarantee the confidentiality, integrity and availability of your personal data, and to prevent any loss, alteration or unauthorised access.

8. Your rights

In accordance with the applicable regulations on the protection of personal data, you have the following rights:

Right of access
Right of rectification
Right to erasure (right to be forgotten)
Right to limit processing
Right to object
Right to portability
Right to lodge a complaint with the CNIL

You can exercise these rights at any time by contacting us by email at the following address: contact@chateau-theoule.com

9. Cookies

Our website uses cookies to improve your browsing experience, measure the audience and provide you with a personalised experience. An information banner allows you to manage your preferences on your first visit.

10. TRACKING PIXELS IN OUR EMAILS

The emails that Château de Théoule sends you may contain a tracking pixel. This tool allows us to measure certain interactions with our campaigns, such as the opening of our messages, the date and time they are viewed, and the associated technical information (device type, email client used).

This data is processed in order to measure the open rates of our emails, to analyse and improve the performance of our campaigns, and to adapt the content and frequency of our communications.

This processing is based on your consent where such consent is required under Article 82 of Act No. 78-17 of 6 January 1978 as amended (the French Data Protection Act), and, failing that, on the legitimate interest of Château de Théoule in measuring and improving the quality of its communications.

In accordance with the recommendations of the CNIL (the French data protection authority), you may object at any time to the tracking of the opening of our emails, without affecting your receipt of our communications. You may exercise this right by clicking on the link provided for this purpose in our emails, or by contacting us at contact@chateau-theoule.com. You also have the rights set out in Article 8 of this privacy policy.

11. Updating of the charter

This charter may be modified at any time to take account of legal, regulatory or technical developments. The date of the update appears at the top of the page. We invite you to consult it regularly.